A
AIR CONDITIONING – Individual air conditioning device with intensity adjustable by the customer. Remote control attached to the room wall.
AMENITIES – For shoe polish kit, shoehorn and sewing kit, contact the Reception.
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BAR – Facilities located in level 0 of the Hotel.
BABY CRIB – Should it be required, please contact the Reception. Service available with no added cost.
BATH ROBE – Available in the wardrobe. In the event of loss, a charge of 30€ per unit will be applied.
BICYCLES – Rental service available, by booking in advance. Subject to the price list in force.
BLANKETS – Extra blankets available in the wardrobe.
BREAKFAST – At level 0, is located the Breakfast Room with daily buffet service and open from 06h30 to 10h30. Cost included in the price of the daily rate.
BREAKFAST à la carte IN THE BEDROOM – Request the service at the Reception the previous day. Cost 10€.
BUSINESS CENTRE – Space located in the Hotel lobby. Free access to the computer with Internet and document scanning. For photocopies or prints, refer to the price list available on location.
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CREDIT AND DEBIT CARDS – Visa, MasterCard and debit cards accepted.
CHECK-IN and CHECK-OUT times – Check-in from 14h00 and check-out until 12h00.
CLEANING/HOUSEKEEPING OF ROOMS – Service provided daily.
D
DOCTOR – In the event of a Medical Emergency, contact the Reception.
DO NOT DISTURB – Place the sign “Do Not Disturb” on the door of the room should you not wish to be disturbed inside your room.
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ELECTRIC KETTLE – Equipment for tea and coffee making available in the room. Tea bags and coffee provided.
ELECTRICAL OUTLET – Electrical outlets available in the room by the bed, the work desk, and the bathroom mirror.
EMERGENCY – In emergency situations, dial directly from the telephone 0 (zero), followed by the emergency number 112 and, after that, contact Reception.
ENERGY – 220 V in all outlets and in the bathroom 110/220 V. In the event of power failure, within seconds the generator will be automatically activated, allowing full operation of the Hotel.
ENVIRONMENTAL QUALITY – Hotel located in the city centre and built by remodelling a previously existing building on the site. The transformation and restoration respected the materials and their integration in the surrounding environment.
ENGRAXAR SAPATOS – Serviço de engraxamento de sapatos com custo associado ou gratuitamente em máquina disponível junto à Receção.
F
FIRE ALARM – High sensitivity fire detectors, activated in the event of smoke detection. Emergency exits are identified with independent lights. In the room, the instructions poster is posted on the entrance door.
FIRST AID – First aid kit at the Reception.
FREE PRINTING OF BOARDING PASSES, VOUCHERS AND TICKETS – Refer to the Reception.
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GAMES CONSOLE – Free to use, subject to availability. Contact Reception.
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HAIR-DRYER – Available in your room’s bathroom.
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ICE – Ice available in the minibar. Should additional ice be required, please contact Reception.
INTERNET – Free Internet wireless service throughout the Hotel.
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LAUNDRY AND IRONING SERVICE – Laundry and ironing service available. Daily service with option for delivery in 8h, with additional cost of 50% over the standard service price. For more information, refer to the form or contact the Reception.
LAUNDRY BAG – Available in the wardrobe, along with the form.
LOST AND FOUND – There is a Logbook of all lost and found at the Hotel. For more information, contact the Reception.
LUGGAGE – For luggage deposit service, please contact the Reception.
M
MAIL SERVICE – Mail service available. Please refer to the Reception.
MAPS – Tourist maps for Setúbal available at the Reception.
MESSAGING SERVICE – Service for reception and delivery of messages available 24h/day. Free availability and use of the messaging service for internal contact between Hotel guests. Service request at the Reception.
MINIBAR – Minibar available in the room with drinks and snacks. Refer to the price list next to the minibar.
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NEWSPAPERS AND MAGAZINES – Free access at the Reception.
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OFFICE SUPPLIES – Pencil/pen, paper and envelopes, available in the room.
OUTLET ADAPTER – Available on request at the Reception. In the event of loss, 5,00€ charge per unit.
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PARKING LOT – Parking lot with 8 places at the front of the Hotel, subject to availability.
PERSONS WITH REDUCED MOBILITY – Room available on request by the customer.
PHARMACY – Nearest pharmacy 260 meters away (3 min. on foot) from the Hotel. The Reception has a first aid kit.
PHOTOCOPY – Photocopy service available at the Reception, with a cost of 0,20€ per page.
PILLOWS – In addition to the pillows on the bed, there are 2 pillows in the closet. See also the Pillows Menu.
PILLOW MENU – You can request pillows from the following menu at the hotel reception, subject to availability:
1 – Feather Pillow (Low Firmness)
Description: Specially designed for those who prefer to sleep on their stomach. Made from 100% cotton fabric, it is soft and
breathable, allowing air circulation and helping to evaporate moisture, ensuring a dry and comfortable sleep environment. Filling: 90% duck feathers and 10% duck down, providing soft and fluffy support.
Benefits: The reduced height of the pillow helps maintain proper alignment between the head and spine, making it ideal for the mentioned sleeping position.
2 – Memory Foam Pillow (Medium Firmness)
Description: Offers adaptable and ergonomic support, ensuring the correct neck posture during sleep. The core is made of
100% memory foam, which responds to body and environmental heat, molding to the body’s shape.
Benefits: Provides additional comfort, relieves pressure in the neck and cervical region, and promotes quality rest. Additionally, it is anti-dust mite and hypoallergenic, making it ideal for a healthier sleep environment.
3 – Latex Pillow (Medium-High Firmness)
Description: Recommended for people with allergies due to its breathability and resilience. It molds to the shape of the
head and neck, promoting proper spine alignment and relieving pain.
Benefits: The breathability of latex keeps the pillow cool throughout the night, and its hypoallergenic properties resist dust mites, mold, and bacteria. Ideal for those who sleep on their back.
4 – Anatomic Pillow (High Firmness)
Description: Ideal for side sleepers, providing optimal support for the neck and spine, ensuring proper alignment for a more
comfortable sleep.
Material: Made from a single block of 100% polyurethane foam.
Benefits: Ideal for those who need to sleep on their side, such as people with sleep apnea.
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RECEPTION – In order to contact Reception, please use telephone extension 9. Reception open 24h/day. Multilingual service (Portuguese, English, French, and Spanish) and information and reservations service.
RESTAURANT – Multiple and varied offering in terms of catering (typical Portuguese dishes, Indian, Thai, Italian, among others) in the vicinity of the Hotel.
RESERVATIONS – In order to enquire/obtain information on reservations, please refer to the Reception.
ROOM-SERVICE – Service available from 08h00 to 16h00 for drinks and light meals. Refer to the price list at the Reception.
ROUPÃO DE BANHO – Disponível dentro do roupeiro. Em caso de extravio, será cobrado o custo de 30€ por unidade.
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SCALES – Available in the bathroom.
SCANNING SERVICE – Scanning service available, with a cost of 0,20€ per page. Please refer to the Reception.
SEWING SERVICE – Sewing service available. Please ask for the price list at the Reception.
SHOE SHINING – Shoe shinning service with associated cost or for free in the machine available at the Reception.
SHOE REPAIR SERVICE – Shoe repair service available. Please ask for the price list at the Reception.
SLIPPERS – Available in the room, inside the wardrobe and for free.
SMOKERS – Smoking is not allowed within the entire Hotel.
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TAXI – For the taxi service, please contact the Reception.
TELEPHONE – Free use for internal calls.
- Calls to the outside, dial 0 (zero), followed by the telephone/cell phone number to be contacted. Cost of call per pulse: 0,30€. Charged directly to the guest’s account.
- Emergency: dial 0 (zero) followed by 112.
TELEVISION – Available in smart TV format in the room, with access to more than 30 channels.
TICKETS – Booking and purchase of tickets for dolphin and/or bird watching, boat rides in the river Sado and jeep rides through the Arrábida mountain range. Contact Reception.
TOWELS – In all bathrooms, a bath towel, and a face towel available per person, as well as a floor towel.
TOILETRY – At your disposal: soap, bath gel, shampoo, bathing cap and body milk. Toothbrush and paste; razor blade and foam; cotton swabs, nail file and make-up remover pads, on request at the Reception.
TV REMOTE – Available in the room.
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UMBRELLA – Umbrella available at the Reception. Loss will entail a cost of 20,00€ per unit.
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VAULT – Available in the room, inside the wardrobe, with Self-Code system. The Hotel is not responsible for valuables left outside the vault.
VIDEO SURVEILLANCE SYSTEM – Video surveillance system available in all public areas of the hotel unit for the protection of guests.
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WAKE-UP SERVICE – For the wake-up service, please contact the Reception.